Emergency Services

As the technology and policy within our profession changes so do our communities. This training provides an analysis of the LGBTQ+ community and how they relate to dispatching, law enforcement, and EMS. How do you ask someone their pronouns? What gender should I put on a warrant sheet? How should I refer to this caller over the air? What gender should I tell the paramedics?

This training is meant to provide an overview of how to effectively communicate with our LGBTQ community. We’ll discuss things such as how to ask/utilize preferred pronouns and names, the importance of de-escalation with these techniques, and how to enter paperwork when the gender marker and the names don’t seem to match. With an ever-evolving population, it is increasingly important that we treat all of our citizens with equity. It is part of our job to make sure that we, as emergency services professionals, are properly equipped to help every person we come across. The information for this presentation has been gathered through discussions with LGBTQ resources both local and accredited sources nationwide, as well as through personal experience, numerous studies conducted by both private organizations and the Community Oriented Policing Services (COPS) through the DOJ.

What Will We Cover?

  • A review on the who, what, and why of the LGBTQ+ community concerning emergency services
  • How to properly ask and utilize pronouns
  • Why the LGBTQ+ community may be uncomfortable speaking with emergency services and how to help circumvent that
  • De-escalation techniques
  • Gender Markers and legal paperwork
  • A discussion of Equity vs Equality
  • Develop an action plan for implementing these tactics in your agency
  • An interactive Q+A session where participants are free to ask anything and everything about the topic. There are no “off-limit” questions. Questions can range from how to respect body conscious issues, sexual health, and how to be sensitive to the LGBTQ+ community with professional-rapport building questions

Who Should Attend

This training is for current or future emergency services professionals including dispatchers, law enforcement, fire departments, and emergency medical service professionals. If you would like to get in touch, please head over to the contact page for more information!